​1. Eligibility & Time-frame

• Returns or exchanges are allowed only if the item is delivered defective, damaged, incorrect (wrong model/size/colour) or substantially different from what was described.

• The request must typically be made within 7 days of delivery.

• For “change of mind” returns (when the product is correct but the customer simply doesn’t want it) the policy may not permit a full refund — it may allow exchange, store credit, or no returns at all.

2. Condition of Returned Items

• The product must be unused, with original tags, labels, accessories, warranty cards and packaging intact.

• The MRP tag, bar-code, serial number (if applicable) should not be removed or tampered with.

• Any free gifts or accessories sent with the product must be returned together.

• The customer is responsible for ensuring the item is packed safely during return shipping (unless pickup by the seller is provided).

• Unboxing video : Customers are strongly advised to record a continuous unboxing video at the time of opening the package. This video may be required to verify claims related to damaged, missing, incorrect or defective items. Edited or interrupted videos may not be accepted as valid evidence..

3. What’s Not Returnable / Exchangeable

• Items clearly marked “non-returnable” at the product page.

• Consumables, perishable goods, intimate/hygiene items, opened software, sealed items once opened (depending on category).

• Cosmetics, Fresh Vegetables, Foods / Fresh Produce, Loose packing item, Fish seeds, Live fish, Meat, Live plants, Fresh flowers, Customized/handmade items (unless damaged or defective), Bath soap and shampoo, Selected Grocery Products, Liquid or Gaseous Products.

• Products used, washed, damaged by the customer’s misuse.

• Customised/ personalised products (unless defective).

4. Return / Exchange Process

• Customer must contact seller/customer-care (email, phone, portal) with order number, delivery date, reason for request and photographs (if damage/defect).

• Seller may schedule a pickup for returning the item OR ask customer to ship it back.

• Once the item is received and inspected, seller will approve/decline the request.

• For approved returns:

  • If replacement/exchange is chosen, the seller sends new item (if available) upon receipt of the returned item (or sometimes before pickup)

  • Clothes, Footwear, Jewellery item (non customized), Kitchen Item, stationery items.

  • If refund is to be made: the refund will be processed to the original payment method (for prepaid) or via store-credit / bank transfer (for COD) within a stipulated time ( 5-10 business days)

5. Charges & Deductions

• Return shipping charges may be borne by the customer if the return is due to “change of mind” (and not due to a defect/wrong item).

• Some sellers deduct a restocking fee or shipping fee if return reason isn’t defect/wrong item.

• If customer refuses to accept damaged/ tampered delivery, they should note it during delivery (e.g., on courier receipt) to avoid disputes later.

6. Exchanges / Replacements

• Exchanges are generally allowed for size, colour, model (if applicable and stock available), again typically within the return window.

• For higher‐priced item in exchange, customer may need to pay the price difference.

• For lower‐priced item, seller may issue store credit or refund difference.

7. Refunds

• Refunds are usually made only for defective/wrong/damaged items and not for “changed mind” unless explicitly stated.

• Refund timeline: once the returned product is received and approved, refund should be processed in 5-14 working days.

• Refunds will go to the same payment channel used by the customer (card/bank/wallet) unless otherwise agreed.

8. Cancelled Orders

• Orders can be cancelled before dispatch (within a stipulated time or before shipment).

• Once dispatched, cancellations may not be possible (or may incur charges).

• Refund for cancellation processed in the same timeframe as returns.

9. Right to Refuse

• The seller reserves the right to refuse a return / exchange if conditions are not met (tampered packaging, missing accessories, past the return window).

• The seller may modify the policy at any time; the version applicable is the one on the website at the time of order.

10. Legal Compliance & Dispute Resolution

• The policy is subject to consumer protection laws in India (e.g., Consumer Protection Act, 2019).

• Any dispute arising out of this policy shall be subject to the jurisdiction of courts in [City/State].

• Special categories (electronics under warranty, custom orders etc) may be governed by brand/service-centre terms. A customised Return & Exchange Policy specific to your business (with your product types, time-frames, charges etc) and in legal-friendly format that you can copy to your website. Would you like me to do that?

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Special Return & Delivery Policy for Live Fish Seed (Fingerlings)

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Due to the live and highly perishable nature of fish seed (fingerlings), the following terms and conditions shall apply specifically to all live fish seed orders placed through India eBazaar.

1. Ordering Process

• Live fish seed displayed on the India eBazaar website is available for enquiry only and cannot be purchased directly through the online checkout system.
• Customers must place their orders by contacting us via WhatsApp or Phone Call, after confirming fish species, quantity, price, availability and delivery details.

2. Payment & Order Confirmation

• Orders will be confirmed only after communication with our sales team.
• Customers may complete payment through Bank Transfer, UPI or any available online payment gateway.

3. Order Cancellation

• Customers may request cancellation within 7 hours of order confirmation, provided the shipment has not been prepared or dispatched.

• For payments made through Bank Transfer or Offline Payment, the full amount will be refunded.

• For payments made through Online Payment Gateway, the refundable amount shall exclude non-refundable payment gateway processing charges, taxes and any transaction fees charged by the payment service provider.

4. Delivery

• Live fish seed is transported through specialized live fish transportation arrangements and is never shipped through standard courier or logistics services.

Depending on the destination, delivery is generally completed:​

• Within 24 hours for nearby locations

• Within 48 hours for most destinations.

• Long-distance deliveries may require additional transit time depending on the destination and transportation availability.

5. Product Verification at Delivery

• Customers must inspect the fish seed immediately upon delivery.

       The package should be opened while recording a continuous                 unedited unboxing video clearly showing:

• Package opening

• Fish species

• Quantity

• Overall condition of the fish

• Any claim regarding incorrect species, shortage or visible damage must be reported immediately at the time of delivery through WhatsApp or Phone Call while sharing the verification video.

       Claims submitted after delivery has been accepted may not be             considered.

6. Immediate Stocking Requirement

• Live fish seed should be released into a properly prepared pond or water body immediately after delivery.

       Keeping fish inside transport bags or containers for an

        extended period may increase stress and mortality.

       India eBazaar shall not be responsible for any loss caused due          to delayed stocking by the customer.

7. No Return & No Exchange

       Due to the live and perishable nature of fish seed, all fish seed           sales are final.

      Once live fish seed has been dispatched from our facility, the              order cannot be cancelled, returned, exchanged or refunded              due to the perishable nature of the product.

8. Natural Transit Mortality

Customers acknowledge that a small amount of natural transit mortality may occur during the transportation of live fish despite proper packing and handling.

Such normal transit mortality is considered an inherent risk associated with transporting live aquatic animals and shall not be treated as product damage or delivery failure. .Customers acknowledge and accept this condition before placing the order.

9. Limitation of Liability

After successful delivery, India eBazaar shall not be responsible for losses arising from:

• Delayed stocking

• Poor pond preparation

• Unsuitable water quality

• Temperature fluctuations

• Improper acclimatization

• Customer handling

• Any circumstances beyond our reasonable control.

• Delay caused by airlines, cargo operators or transport agencies.

• Natural disasters, floods, strikes or other force majeure events.

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India eBazaar reserves the right to update, modify or amend this Return & Exchange Policy at any time without prior notice. The latest version published on the website shall always prevail.

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NB. : Nothing in this policy shall limit or exclude any rights available to consumers under applicable Indian consumer protection laws.