​1. Eligibility & Time-frame

• Returns or exchanges are allowed only if the item is delivered defective, damaged, incorrect (wrong model/size/colour) or substantially different from what was described.

• The request must typically be made within 7 days of delivery.

• For “change of mind” returns (when the product is correct but the customer simply doesn’t want it) the policy may not permit a full refund — it may allow exchange, store credit, or no returns at all.

2. Condition of Returned Items

• The product must be unused, with original tags, labels, accessories, warranty cards and packaging intact.

• The MRP tag, bar-code, serial number (if applicable) should not be removed or tampered with.

• Any free gifts or accessories sent with the product must be returned together.

• The customer is responsible for ensuring the item is packed safely during return shipping (unless pickup by the seller is provided).

• Unboxing video of received parcel or packing should be shot to prevent corruption. (Unboxing video must be made for return policy and no pause in between videos).

3. What’s Not Returnable / Exchangeable

• Items clearly marked “non-returnable” at the product page.

• Consumables, perishable goods, intimate/hygiene items, opened software, sealed items once opened (depending on category).

• Cosmatics, Vegetables items, Foods / Green foods, Loose packing item, Fish seeds, Live fish, Meat, Live plants, Fresh flowers, Customized/handmade items (unless damaged or defective), Bath soap and shampoo, Some Grocery Item, Liquids or gasses item.

• Products used, washed, damaged by the customer’s misuse.

• Customised/ personalised products (unless defective).

4. Return / Exchange Process

• Customer must contact seller/customer-care (email, phone, portal) with order number, delivery date, reason for request and photographs (if damage/defect).

• Seller may schedule a pickup for returning the item OR ask customer to ship it back.

• Once the item is received and inspected, seller will approve/decline the request.

• For approved returns:

  • If replacement/exchange is chosen, the seller sends new item (if available) upon receipt of the returned item (or sometimes before pickup)

  • Clothes, Footwear, Jewellery item (non customized), Kitchen Item, stationery items.

  • If refund is to be made: the refund will be processed to the original payment method (for prepaid) or via store-credit / bank transfer (for COD) within a stipulated time ( 5-10 business days)

5. Charges & Deductions

• Return shipping charges may be borne by the customer if the return is due to “change of mind” (and not due to a defect/wrong item).

• Some sellers deduct a restocking fee or shipping fee if return reason isn’t defect/wrong item.

• If customer refuses to accept damaged/ tampered delivery, they should note it during delivery (e.g., on courier receipt) to avoid disputes later.

6. Exchanges / Replacements

• Exchanges are generally allowed for size, colour, model (if applicable and stock available), again typically within the return window.

• For higher‐priced item in exchange, customer may need to pay the price difference.

• For lower‐priced item, seller may issue store credit or refund difference.

7. Refunds

• Refunds are usually made only for defective/wrong/damaged items and not for “changed mind” unless explicitly stated.

• Refund timeline: once the returned product is received and approved, refund should be processed in 5-14 working days.

• Refunds will go to the same payment channel used by the customer (card/bank/wallet) unless otherwise agreed.

8. Cancelled Orders

• Orders can be cancelled before dispatch (within a stipulated time or before shipment).

• Once dispatched, cancellations may not be possible (or may incur charges).

• Refund for cancellation processed in the same timeframe as returns.

• N.B:- Fish seeds no return and exchange. (Cancel Time : after 7 hours in order . ::  Cancel request to mail us : indiaebazaar2@gmail.com),  To get a full refund amount if you cancel an order, to choose bank payment option to buy fish seed. If you pay through Razorpay, Easebuzz & Cashfree you will get a refund after deducting 5% & GST. 

9. Right to Refuse

• The seller reserves the right to refuse a return / exchange if conditions are not met (tampered packaging, missing accessories, past the return window).

• The seller may modify the policy at any time; the version applicable is the one on the website at the time of order.

10. Legal Compliance & Dispute Resolution

• The policy is subject to consumer protection laws in India (e.g., Consumer Protection Act, 2019).

• Any dispute arising out of this policy shall be subject to the jurisdiction of courts in [City/State].

• Special categories (electronics under warranty, custom orders etc) may be governed by brand/service-centre terms.

If you like, I can draft a customised Return & Exchange Policy specific to your business (with your product types, time-frames, charges etc) and in legal-friendly format that you can copy to your website. Would you like me to do that?